Student Complaint Policy – Waco, Texas Campus

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This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC assigned school number is: ?????. This school’s programs are approved by TWC, Texas Department of Licensing and Regulation (TDLR) and the Council on Occupational Education (COE). Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. That policy is listed here for review.

SCI Appeal Procedures:

If a dispute arises, a student is encouraged to speak first with his/her instructor, explaining the problem, grievance, or complaint. Most problems can be resolved at this level. If a student chooses to appeal an action of any employee of SCI in regards to termination, suspension, disputes, etc., the student must submit a written appeal to the School Director. The appeal must state the detail circumstances of the dispute, the reasons for the appeal, and requested action to be taken. The School Director will study the student’s appeal, will obtain a counter report from the employee whose decision is being appealed, will hold a fair and impartial personal meeting with all parties involved, and will make a decision which will be final.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accrediting bodies.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at https://csc.twc.state.tx.us/.

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What SCI Students Are Saying

“I made a complete career change when I started my training at Southern Careers Institute. I needed a stable career to continue providing for my growing family. SCI provided me with the medical terminology and know how that I needed to understand and acquire a career in the medical field. SCI taught me that it doesn’t matter where you are in life right now; you always have room to advance and learn.”

Testimonal

Denise S.
Medical Assistant

“I am extremely grateful for the assistance I received from SCI’s Career Services team. I enjoy where I work and what I do. SCI has helped me succeed in life by getting me the necessary education and by making me a stronger and more confident person.”

Testimonal

Raquel S.

“Once I graduated from SCI, I had a sense of accomplishment that helped me through the job search process. SCI provided me with the opportunity to brush up on my skills, extend my accounting knowledge, and they boosted my self-confidence. I went to work two days after my last day of school.”

Testimonal

Annette D.
Business Accounting

“When my youngest child graduated from high school, I told my husband that it was my time. I went back to school to change careers after spending 37 years in the business field. At SCI, the instructors are professional, and they care about what they are teaching you, as well as expect you to give 100% in return. I had problems understanding how to draw in syringes and give injections. I requested extra help from a knowledgeable instructor, and I was able to receive one-on-one training. Today, I draw injections for approximately 100 patients each week. I am very confident in what I’ve learned. SCI has given me the chance to do what I always wanted to do. Thank you for my education. I am doing wonderful.”

Testimonal

Bonnie M
Medical Assistant

“I am now a certified Lab Tech. SCI helped me get an externship, and I came out with a job. After my little sister had cancer, I knew I wanted a career in the medical field that allowed me to help others. I am happy about what I do.”

Testimonal

Sidney B
Medical Assistant

“The best place ever!! Ms.Tonia rocks she is the best teacher… I love going to school my time there is amazing.”

Testimonal

Andrea Garcia

“Southern Careers went beyond my expectations. Very impressed. The assistance I got from Career Services is truly amazing. They really went out of their way to get me placed. They really care and I am grateful to all of them.”

Testimonal

Olga C.

“Southern Careers Institute totally surpassed my expectations. Once I finished school, the Career Services team helped me find a job. I would tell anyone thinking about starting career training that you have nothing to lose and a lot to gain. I wish I would have started my training sooner.”

Testimonal

Valerie D.

“I am very happy with where I am and where I’m going. Through high school, I struggled with math. When I came to SCI, I enrolled in the Business Accounting Specialist program to see if I could do it. SCI provided me with the accounting skills I needed to help me find a career. Now, I have an amazing career and room to grow in the company.”

Testimonal

Crystal H.
Business Accounting

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