Start Your Career as an IT Support Professional
Increase your competitive market value by obtaining a nationally recognized IT certification in the high-demand career field of information technology.
This program is designed to help you gain the industry-recognized IT skills that 91% of employers believe play a key role in the hiring process, according to a CompTIA study.
SCI’s Computer Support Specialist program helps to differentiate you in a challenging job market, heighten career advancement opportunities, and set you on a lucrative career path with stackable credentials.
Designed to build the competency of entry-level computer service professionals in installing, maintaining, customizing, and operating personal computers, this program ensures you’re an IT professional with knowledge and skills in:
- Implementing functional networks
- Configuring, managing, and maintaining essential network devices
- And using devices such as switches and routers to segment network traffic and create resilient networks
SCI’s online learning management system leverages industry-employed instructors, flexible course loads, mobile-friendly coursework, hands-on training, and informative videos.
Earn Globally Recognized IT Certification(s)
In partnership with CompTIA, students prepare for a number of certifications demonstrating mastery of information technology skills. Certifications provide immediate IT professional credibility when searching for jobs and furthering your career in the future.
Set yourself apart with multiple industry certifications that demonstrate your skills, proficiency, and passion for IT.
SCI’s online Computer Support Specialist training program helps prepare students to sit for certification exams such as:
- CompTIA: IT Fundamentals
- CompTIA: A+* (exam fee included in SCI tuition)
- CompTIA: Network+
- TestOut: IT Fundamentals Pro
- TestOut: PC Pro
- TestOut: Network Pro
Proud Delivery Partner of CompTIA
Take the CompTIA A+ Certification Exam—On Us!
*As a partner with CompTIA, our goal is to ensure you’ll have the opportunity to secure certifications to put you ahead of the hiring curve. When taken within three months of completing the program, SCI will pay for graduates to sit for the CompTIA A+ certification exam.
Join the In-Demand Field of Information Technology
As companies continue to bring their IT support and e-commerce functions in-house, computer support specialists are necessary employee personnel across all industries. According to careeronestop.org, entry-level salaries for IT Support Professionals in 2019 started at $29,840*. Gaining professional experience and securing relevant industry certifications can propel your career and annual salary.
*SOURCE: CareerOneStop.org, Salary Finder, Computer User Support Specialists, Texas (10/13/20)
Certified Computer Support Specialists can find positions in a variety of roles such as:
- Software Trainer
- Help Desk Coordinator
- Help Desk Specialist
- PC Technician
- Desktop Support Technician
- Software Installer
- Computer Applications Specialist
- Computer Support Specialist
- Network Admins
- Network Analysts
SCI online students have access to our career services team. This team helps prepare your resume, working with you on interview skills and networking with local employers to best prepare you for your new career in IT and customer support.
SCI Students have gone on to work for companies like:
Build the Skills Needed to Become a Certified Computer Support Specialist
Through our online learning management system, you’ll be trained on providing end-user support and troubleshooting computer software and hardware problems, learning from knowledgeable instructors. The program includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem-solving, and principles of customer service.
This course provides instruction on the use of computers and the internet in a business environment. Students will be introduced to terminology, physical components of a computer system, application and system software, information sharing, security, and communication. The use of computers as a business tool will be emphasized.
**Can sit for TestOut IT Fundamentals certification exam
CIS112 Operating Systems
This course will provide instruction on computer operating systems. Instruction relative to basic commands or actions involved in file management, directory organization, system setup, software installation, and data security is included.
**Can sit for TestOut PC Pro or CompTIA A+ certification exam
CIS113 Computer Hardware
This course will provide instruction on computer hardware as a component of a computer system. This course will include instruction in PC components, functionality, servicing microcomputer hardware, support peripherals, and computer construction.
**Can sit for TestOut PC Pro or CompTIA A+ certification exam
The course will provide instruction in technical skills required in network administration and support. 73 This course will include information on media, topologies, protocols and standards, network support, and the knowledge and skills to sit for network certification.
**Can sit for TestOut Network + or CompTIA Net+ certification exam
CIS131 Productivity Tools
This course will introduce students to the basic level of computer instruction via the Command Line (PowerShell). Students will utilize application software to perform tasks including but not limited to entering commands, drafting documents, recording data, and communicating with others. This course will utilize both in-class and out-of-class learning activities to achieve course objectives.
This course provides instruction in network security. Topics include security concepts, risk identification, intrusion detection, implementing and maintaining a secure network, cryptography basics, methods, and standards, security policies, procedures and management.
**Can sit forTestOut Network Security or CompTIA Security+ certification exam
CIS161 Help Desk
This course will provide information and skills to support end user clients in local and remote help desk support. The course will cover communication, problem solving, troubleshooting, and customer service as it relates to IT assistance.
CIS190 Certification Preparation
This course will introduce students to the requirements for IT certification. Importance, maintenance, training, and continuing education will be emphasized.
CSV103 Customer Service
The role of customer service is studied focusing on skills needed to work effectively with individuals or groups. Problem solving and critical thinking skills will be incorporated in exploring varying aspects of interaction with internal and external customers.
JOB103 Career Readiness
This course introduces the skills needed for career success. Students will have the opportunity to learn about setting personal and professional goals, job search techniques and portfolio development. Final resume, cover letter and mock interviews are key aspects of this course. Students may also learn about different career paths.
KEY101 Keyboarding I
An introduction to the keyboard and proper touch typing will be focused on in this course. Students will utilize word processing software to incorporate keyboarding skills in the creation of business and professional documents.
Invest in Your Future as a Computer Support Specialist
Paying for Your CSS Certificate:
- Cash payments
- Federal Pell Grant
- William D. Ford Federal Direct Loan Program
- Federal Supplemental Education Opportunity Grant (FSEOG) & school scholarship match
- GI Bill or other Military Assistance Programs
- Affordable payment plans at 0% interest available for those who qualify
- Estimated average out-of-pocket payments can begin at $68.80 per month
Southern Careers Institute is authorized to grant associate degrees, grant credits toward degrees, and to use certain protected academic terms at the Austin, Texas campus by the Texas Higher Education Coordinating Board.
1200 East Anderson Lane
The Commission of the Council on Occupational Education (COE)
has been the accrediting body of Southern Careers Institute for
over 25 years.
7840 Roswell Road, Building 300, Suite #325
Atlanta, GA 30350
Phone (770) 396-3898
Toll Free (800) 917-2081
101 East 15th Street, Rm. 226T
Austin, Texas 78778
Phone (512) 936-3100
Want to learn more about how National Certifications might help you in today’s job market?